After a lengthy period of customisation, the latest Caseworks customer - London Borough of Greenwich - has gone live. Feedback from the Greenwich Project Manager immediately after go live was that "initial feedback has been very positive".Two months later at the first post live Review Meeting, users seemed to be quite ecstatic. A user who had previously shunned all technology, is reported as having said that it was making his job much easier. Sally Midlane, Unit Manager, said she was really thrilled with the supervision facility and had called all the staff round her PC to view the summary data. She also reported meeting the new Director of Housing, who had come from Leeds City Council who confirmed that in his experience at Leeds that Caseworks is a "brilliant product"
A long list of enhancements which will be of benefit to other customers has been installed. These include full provision for RIPA, Surveillance, Restorative Justice and Formal Complaints. In addition, Greenwich has made full use of lesser used functionality such as grouping cases together into Projects and organising referrals to Panel Meetings.
Already Greenwich users have added much detail to the skeletal cases which were data loaded, and this has just taken the total of all case pages in all caseworks sites across the country to over two million. Data has never been added faster than it is now, with one Case Page being added somewhere in the country during working hours every 15 seconds.
Does any other supplier publish comparable data?
No comments:
Post a Comment