HUBSolutions announced the launch of a new customer satisfaction database, part of its Issue Log, which will enable customers to express a view about the training they have received, the system they are using and any ideas for changes and enhancements. Customers' staff who have been trained, or whose system has been upgraded, will be encouraged to visit the online form and complete this valuable feedback. The facility is provided to record email addresses, so that users expressing constructive ideas or with negative feedback can be contacted.
Sunday, 19 November 2006
Monday, 9 October 2006
HUBSolutions Revamp
Today, Monday 16th October 2006, HUBSolutions underwent a brand relaunch as part of the company's continuing growth and success working closely with the public sector.
The most significant change is the company website (www.hubsolutions.co.uk) where an 'out with the old, in with the new' approach has been taken. Visitors will notice many significant changes, including a more conservative colour scheme of grey and orange. Other new additions to the site include a series of news pages which will be updated frequently by HUBSolutions staff, consultants and programmers and an intuitive interactive menu system to help guide visitors to the section of the website they want quickly and easily.
Other less significant changes include the introduction of email forms, which will soon be replacing our more traditional email links. This is part of our fight against online crime and spam which can jeopordise company security if not dealt with. Customers will still be able to email direct but new enquiries will need to call or email using the online form.
The final part of our transition process is the announcement of our new Switchboard and telephone number. Customers who call this number will receive better customer service with significantly fewer calls being missed or unanswered. Customers can now be transfered to staff and consultants in or out of the office.
The most significant change is the company website (www.hubsolutions.co.uk) where an 'out with the old, in with the new' approach has been taken. Visitors will notice many significant changes, including a more conservative colour scheme of grey and orange. Other new additions to the site include a series of news pages which will be updated frequently by HUBSolutions staff, consultants and programmers and an intuitive interactive menu system to help guide visitors to the section of the website they want quickly and easily.
Other less significant changes include the introduction of email forms, which will soon be replacing our more traditional email links. This is part of our fight against online crime and spam which can jeopordise company security if not dealt with. Customers will still be able to email direct but new enquiries will need to call or email using the online form.
The final part of our transition process is the announcement of our new Switchboard and telephone number. Customers who call this number will receive better customer service with significantly fewer calls being missed or unanswered. Customers can now be transfered to staff and consultants in or out of the office.
Friday, 1 September 2006
HUBSolutions launches Issue Log
HUBSolutions launches its Issue Log, for customers to report faults, customisation requests and enahancement requests and for HUBSolutions staff to document Quality Assurance checks.
The Issue Log is an online database which will streamline reporting and give customers up-to-date information about progress. The system also gives very detailed performance statistics which customers can download.
The Issue Log is an online database which will streamline reporting and give customers up-to-date information about progress. The system also gives very detailed performance statistics which customers can download.
Tuesday, 31 January 2006
News for February 2006
HUBS' first RSL
Our first RSL - Riverside Housing Group, in Liverpool - have a test system installed in record time, with their 5,000 existing cases imported from Lotus Notes. A major training programme for over 100 staff was completed by the first week in March.
Sutton buys stand-alone QA system
The London Borough of Sutton announced its decision to purchase the stand-alone QA system for SX3 Benefits.
Almost done...
Just one more to go, of the 36 Academy QA installations! A big project completed, on time and on budget.
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